Privacy Policy

Introduction

At Nouvelle Santé, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products. By using our website, you agree to the terms outlined in this Policy.

We are committed to maintaining your trust by ensuring that your personal information is handled responsibly and in compliance with all applicable data protection laws.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

• Personal Information: This may include your name, email address, shipping and billing address, phone number, and payment information when you place an order or create an account.
• Non-Personal Information: We collect non-identifiable information such as IP address, browser type, device information, and browsing behaviour on our website.

2. How We Use Your Information

We use the information collected in the following ways:

• To process and fulfill your orders: We need your personal information to handle your purchases, process payments, and deliver your products.
• To improve your experience: We may use your information to enhance our website, personalize content, and provide customer support.
• Marketing communications: With your consent, we may send you updates on promotions, special offers, or new products. You can opt out of these communications at any time.
• Compliance and legal obligations: We may use your personal information to comply with legal requirements, respond to lawful requests, and protect our legal rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

• Service providers: We work with payment processors, delivery services, and other partners who help us fulfill your orders and provide customer service. These partners are only given the necessary information to complete their tasks and are bound by confidentiality agreements.
• Legal compliance: We may disclose your personal information if required by law, in response to legal requests, or to protect the rights, safety, and property of our customers, staff, or company.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect non-personal information. These help us improve website performance, analyze traffic, and enhance your shopping experience. You can adjust your browser settings to refuse cookies; however, this may affect your ability to use certain features of our website.

5. Security

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it. However, please note that no data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights

You have the right to access, correct, update, or delete your personal information at any time. If you wish to do so, please contact us at [your email address]. You also have the right to opt-out of receiving marketing communications or withdraw consent for data processing.

7. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Nouvelle Santé
Upper Richmond Road, London SW15 6JG
Email: orders@nouvellesante.co.uk